Privacy & Cookie Policy

Yuvoxx (“Company,” “we,” “our,” or “us”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you use our software-as-a-service (SaaS) platform, website, and mobile applications (collectively, the “Platform”). By accessing or using our Platform, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information

• Name, email address, phone number, billing address.
• Parent/guardian information for minors.
• Payment details (processed securely via third-party providers).

• Organizational Information

• Academy, club, or sports organization details.
• Staff and coach profiles.
• Scheduling, attendance, and booking records.

• Parent and Player Information

• Player name, age, gender, team/academy affiliation.
• Medical records or documents (only when voluntarily provided by you).

• Technical Information

• IP address, device details, browser type.
• Usage data such as log-in times, pages visited, and app interactions.

2. How We Use Your Information

• Provide, operate, and maintain our SaaS solution.
• Process bookings, payments, and attendance records.
• Communicate with you via email, SMS, or push notifications.
• Ensure data security, fraud prevention, and compliance with legal obligations.
• Improve features and personalize the user experience.

3. Data Hosting & Security

We use your data for the following purposes:

• Our SaaS solution is hosted and maintained by Yuvoxx on secure cloud servers.
• We use encryption, firewalls, and secure data storage methods to protect your information.
• Access is restricted to authorized personnel only.
• While we take strong measures, no system is 100% secure. Users share data at their own risk.

4. Sharing of Information

We do not sell or rent your personal data to third parties. We may share your information with:

• With service providers: Payment processors, hosting providers, and communication tools (under strict data protection agreements).
• With legal authorities: When required to comply with applicable laws or enforce legal rights.
• Within your organization: Coaches, staff, or administrators you authorize to access relevant player or parent data.

5. Data Retention

• We retain your data for as long as your account remains active or as required to provide services.
• Upon account termination, your data will be securely deleted or anonymized, except where retention is legally required.

6. Your Rights

Depending on your location (e.g., GDPR in the EU, CCPA in California), you may have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to data processing.
• Request a copy of your data in portable format.
• Withdraw consent for communications at any time.

7. Cookies & Tracking

• We use cookies and similar technologies to improve the Platform, remember preferences, and analyze usage.
• You can control or disable cookies through your browser settings, but some features may not function properly.

8. Third-Party Links

The Platform may contain links to third-party websites or services. Yuvoxx is not responsible for the privacy practices of those external providers.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Platform means you accept the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy & Cookie Policy or our data practices, please contact us at:

Email: support@yuvoxx.com